Can I use FoldiBox to pack food?
Yes, the material used is FDA-approved food grade silicone. It is safe as a food container.
Last updated: September 28, 2022 03:12
Is FoldiBox oven safe?
The oven temperature is often over 300℉(150℃), therefore we DO NOT recommend putting FoldiBox in the oven.
Last updated: September 28, 2022 03:12
Is FoldiBox dishwasher safe?
FoldiBox is heat-resistant up to 300°F (150°C). It is dishwasher safe.
Last updated: September 28, 2022 03:12
Is FoldiBox microwave safe?
Since FoldiBox contains metal magnets, we DO NOT recommend putting FoldiBox in the microwave.
Last updated: September 28, 2022 03:12
How long does FoldiBox last?
Normally speaking, the material used in FoldiBox can last for years. But the actual situation depends on how you use and clean FoldiBox.
Last updated: September 28, 2022 03:12
Does FoldiBox absorb odor or easily stained?
The Ag+ formula added to FoldiBox helps reduce odors and smells, but we still recommend cleaning it thoroughly after containing high-fat content or staining objects such as curry or beetroot.
If FoldiBox was already smelled or stained, put it in boiling water with baking soda, which helps clean and reduces the odor.
Last updated: September 28, 2022 03:18
How to properly clean FoldiBox?
- Rinse off dust or grease with warm water.
- Use neutral detergent with a soft sponge to clean, or put it in the dishwasher. ※ Stiff dish brushes might cause scratches on the surface of FoldiBox. Soft sponges or brushes are recommended.
Last updated: October 05, 2022 02:37
How to get rid of the white marks on FoldiBox?
The white marks are water marks. Rinse it again under water should get rid of it completely. Dry FoldiBox after cleaning thoroughly can prevent causing water marks.
Last updated: October 05, 2022 02:37
What can I do if I’m interested in bulk purchase?
If you are interested in getting more than 12 pieces of Foldibox, follow the steps below:
・First, pledge for Foldibox x 12. ・In the unit of 6 pieces, note how many more units you’d like to purchase. ・Add the pledge amount. For example, add $120 for 6 more, or add $216 for 12 more.
All pledges for more than 12 shares the same shipping cost with a set of 12.
Last updated: October 05, 2022 21:21
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.